Frequently Asked QuestionsIs My Personal Information Secure? TOP
Your personal information is secure with us. Our computer system is checked daily by our INVISUS security software to make sure your information is protected. We use Authorize.net to securely transmit credit card information. You can shop at Kids Bedding Depot online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
· 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
· Industry leading encryption hardware and software methods and security protocols to protect customer information.
· Compliance with the Payment Card Industry (PCI) Data Security Standard.
If you prefer, we can process your transaction by phone or mail. Call us at (888) 215-9087 during our business hours 9 am - 5 pm CST or mail your order to 908 Rivercrest Blvd., Allen, TX 75002.
Kids Bedding Depot is registered with the Authorize.Net Verified Merchant Seal program for your safety.
Will you sell my information to mail order houses or spammers? TOP
If you elect to join our customer mailing list, we will use only your e-mail address to send offers directly from us. We will not sell your e-mail address to any other on-line marketing group. For more information, please review our complete privacy policy.
When will my order ship? TOP
Your order will ship within 1-5 days from the day we receive your order if it is in stock. Please allow an additional 6 business days for your order to be delivered. If your order will be delayed for any reason, you will be notified. If any item in your order is on backorder you will be notified. Backorders can take 6 to 8 weeks to be delivered.
What if you do not have my item? TOP
In some cases, our warehouse may have an inventory discrepancy and some items may no longer be available. We strive to keep our inventory as current as possible, but in some cases errors arise. We appreciate your business and in this event you will be contacted by e-mail to see if you would like the rest of your order to be shipped.
How can I return an item? TOP
Items must have original packaging and paperwork to be eligible for an exchange. Return shipping charges are the responsibility of the customer. You must e-mail us to receive a Return Merchandise Authorization Number before sending an item back, or it may be refused. Items altered by the customer may not be returned or exchanged. See our terms page for full details.
What if my item has a defect? TOP
Please contact us by e-mail for a Return Merchandise Authorization Number before returning the item. Also, please know that handmade items and fabrics have variations which add to the character of the item. These are not considered defects. See our terms page for full details.
What are the dimensions of your comforters and quilts? TOP
Our comforter dimensions are: Twin 68 in. x 86 in.
Full/ Queen 86 in. x 86 in.
Comforter care instructions are machine wash cold, gentle cycle. Tumble dry low.
Our quilt dimensions are: Twin 65 in. x 85 in.
Full/ Queen 85 in. x 95 in.
Quilts are machine washable and come with specific instructions on care for each quilt.
What are your shipping charges? TOP
Shipping charges are based on the dollar amount of the order. We ship to the 48 continental United States. Periodically we run shipping specials and this will be shown on our sales and specials page. Please refer to our terms page for shipping details.
What if my question is not covered here? TOP
For all other questions, please see our contact us page and send us a message. We value your business and will respond quickly, usually within 24 hours.
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